Term 8 – Returns & Refunds

Returns, Exchanges & Cancellations

What is the {{shop_name}} return policy?

Modified Return Policy – COVID 19: Due to the disruption caused by COVID-19, in order to allow flexibility for our customers, we have extended our Return Policy from 15 days to 30 days from the date of delivery. This applies to in-store and online purchases. {{shop_name}} Warehouse locations offer a 30 day return policy on most products. For more information about our Return Policy, see more below.

{{shop_name}} Return Policy

{{shop_name}} offers a 30-day return policy on most products.

  • Returns with an original sale receipt or pack slip will receive a refund based on the initial form of payment.
  • Returns without an original sales receipt or pack slip must be returned using a valid ID and will receive a store credit for the lowest selling price. Information from the ID will be held in a company-wide database of customer return activity. For items excluded from returns, the manufacturer’s contact information may be provided upon request.
  • Returns with a gift receipt will be offered a gift card or even exchange.
  • Returns where a Scorecard Reward or coupon was redeemed will result in an adjusted refund amount.
  • Items requiring repairs should be returned to the manufacturer or an authorized service center.
  • The following identification is accepted for returns: U.S. or Canadian Driver’s License, U.S. State ID, U.S. Military ID or U.S. Passport.

{{shop_name}} reserves the right to limit returns or exchanges regardless of receipt.

We are committed to the accuracy of our scanner pricing system. If a customer is charged a higher price at point of sale for an item that is advertised by us, or displayed in-store at a lower price, the lower price will be honored.

Product Exclusions and Restrictions

  • The following items cannot be returned: used items, washed, torn items and the ones which were already exceeded 30 days of delivery.
  • Electronics must be returned in the original packaging along with all accompanying manuals, parts and accessories.
  • Certain returns will be handled under the manufacturer’s warranty or return policy.