Term 26 – Returns & Refunds

Returns/ Exchanges/ Refund

Exchanges:

In the event that you have purchased the wrong size or color, we will gladly pay to send the product back to our store and send you the correct item without shipping charges. This offer is only given once per order and cannot be honored if the item doesn’t meet our sellable product criteria. Simply email us at {{support_email}} and explain your request for your return. You will need to supply your name, email address used to process your order and your order number along with your request. We can then email you a shipping label and instructions for returning the product so that we can process your exchange.

Refunds:

If you want to refund your purchase for any reason within 30 days of your receipt date, please email us at {{support_email}} explaining the reason you wish to return the product. Please include in your email your name, email address used to process your order and your order number to expedite your return. All returns for refunds must adhere to our sellable product criteria. You will be responsible for shipping charges involved in returning product for a refund unless you have our FREE RETURN AUTHORIZATION NUMBER (please contact us to have one for each order). At our discretion we may return the product to you without refund if it doesn’t meet our sellable product criteria.

Defective Merchandise:

If you feel that you have received defective merchandise from {{shop_name}}, please email us at {{support_email}} to request a return authorization number. Include an explanation of the defect with your name, email address used to process your order, and any product information such as style number, size, manufacture name that might be relevant to your request. We will then send an email with instructions on how to send the product back for inspection and replacement of your defective product.

Sellable Product Criteria:

Product will be deemed as sellable product if it is in new condition with original tags and it has not been used or washed. Product must also have been purchased or exchanged within 30 days of the receipt date. We respect all of our customers’ rights to purchase new, clean, undamaged product. All refunds and exchanges must meet these standards. We have the right to refuse refund or exchange requests if we feel that the product falls outside of these parameters.