Term 20 – Returns & Refunds

{{SHOP_NAME}} ONLINE RETURN POLICY

Not delighted with your purchase? No worries! Returns may be made on merchandise that is unused, unwashed, in original condition with tags attached. Footwear must be returned with original box.

  • Merchandise must be returned within 30 days of receipt.
  • If merchandise arrived damaged or has a quality issue, please contact Customer Care before returning at {{phone}}.
  • If you are returning a gift (aww, someone was thinking of you!) please include their name and whether you wish to receive an online credit (please provide your email) or to refund the purchaser.
  • If packing slip or order confirmation number is not available, please provide your name and contact information on a piece of paper with your return.
  • Please allow 2-3 weeks to process your return.
  • Current Season merchandise is returnable for a full refund of the purchase price to the original form of payment used.
  • Discounted items from are returnable for online credit only, for the original purchase price of the item for use on a future purchase at {{shop_url}}.
  • Return shipping is at the customer’s expense. Please consider using a traceable form of delivery.
  • You may also get return label by contacting our customer service team or else you cannot return your package.
  • We do not accept C.O.D. (Cash on Delivery) returns
  • We cannot accept returns for worn, soiled, or washed merchandise.
  • We reserve the right to refuse or limit returns or exchanges.
  • No returns will be accepted for Final Sale items as noted at time of purchase.

EXCHANGES

Exchanges may be made on items returned within 30 days of receipt. Items must be in original condition – unworn, unwashed, with original tags attached. Exchange orders are shipped at no expense to you.

  • Exchanges may be made for same item in a different size or for another style/item. If placing an exchange for another style/item, the current selling price of the new item will be deducted from your refund/credit. If the new item is more expensive than the item being returned, we will contact you for payment due *Do not include credit card information with your request.
  • Detach & complete the bottom potion of your packing slip including your contact info, and the item/s you wish to exchange for, include size and color.

In a hurry? You can expedite your exchange by placing a new order with Customer Care by calling {{phone}} before sending back the item you wish to return.

  • We will process the new order, waiving shipping fees and charging your credit card.
  • Your return will be processed and refunded separately within 2-3 weeks after it is received.

REFUNDS

After receiving your returned package we will immediately issue your refund and please expect your refund to be arrived in your account in 24 hours, we will also inform you when we made the refund.

Send returns & exchanges to:
{{shop_name}} Returns
{{address}}

Still have concerns or questions? Do not hesitate to reach out to our friendly and knowledgeable Customer Care team! We are here to help M-F 8:30am – 5:30pm EST, {{phone}}.