Term 17 – Privacy Policy

Privacy Policy

Thank you for visiting our website for {{shop_name}}, which is operated by {{shop_name}} (“{{shop_name}}”). We are committed to providing an exciting and safe online shopping experience and an elevated level of personal service synonymous with {{shop_name}}. This commitment includes respecting and protecting the privacy of your personal information.

This privacy policy describes the types of information we collect from and about you when you visit our website (each a “Site”) or use our mobile applications (each an “App”). The Sites and Apps are collectively referred to as the “Services.” This privacy policy also explains how {{shop_name}} may use and share your personal information, as well as your ability to control certain uses of it. If you have difficulty accessing or reading this Privacy Policy.

By using the Services, you agree to the collection, use, and disclosure of your information as described in this privacy policy, including the transfer to and storage of your personal information in the United States, and agree to the Terms of Use which are incorporated by reference. If you do not agree, please do not access or use the Services.

SUMMARY

To provide the Services and first-class shopping experience, we collect information from and about you. During the past twelve months, that information may include the following categories of information:

  • Contact Information and Other Personal Identifiers: This may include your name, email address(es), postal address(es), social media user names, and telephone number(s), including your mobile phone number(s).
  • Payment Information: If you make purchases via the Services, we may collect your credit card number, expiration date, CVV code, and billing address but do not store your credit card number.
  • Commercial Information: We collect your order and payment history.
  • Browsing and Device Information: We may collect your IP address or another device identifier, the kind of browser you use, browsing information such as the pages and content that you visit, data analytics and other information regarding your interaction with the Services or our advertisements or location information from your device.
  • Demographic Information: We may collect demographic information like your age, gender, and income.
  • Other Information: We may collect additional information including information you submit via chat or online forms, completing surveys, or participating in sweepstakes.

Please review “What information does {{shop_name}} collect?” for additional context regarding the personal information {{shop_name}} collects about you. “How does {{shop_name}} use the information collected?” and “What information does {{shop_name}} share with others?” provide details on the business or commercial purposes for which each of the above categories of personal information are collected and the categories of third parties with which the business shares the information, respectively. 

FREQUENTLY ASKED QUESTIONS

Q: What information does {{shop_name}} collect?

A: {{shop_name}} may collect information from or about you in a number of ways.  Please note that if you decline to provide any of the requested information (whether or not required), you may not be able to take full advantage of the Services and their features or make a purchase from us.

From {{shop_name}}’s Interactions With You: We collect information from and about you and your transactions and other interactions with us. This may include when you use the Services, create an online account with us, make a purchase, sign up for our catalog, newsletters or email lists, participate in sweepstakes, contests or other promotions, participate in a product review, survey, or other similar programs, send a gift or virtual gift card to a person, or otherwise contact us. The personal information we collect may include Personal Identifiers and Contact Information such as your name, address, email address, telephone number, or other contact information, loyalty program membership information, Demographic Information such as gender, birthday, and age, as well as your interests and preferences.

If you make a purchase from us, we may also collect Payment and Commercial Information such as a credit or debit card number or other financial information, CVV, and billing address. In addition, if you make a purchase at a designer boutique, restaurant, salon or other similar service offered within a section of a {{shop_name}} store that is leased by a third party (each a “Boutique Service”), we and the Boutique Service may collect information such as your name, billing address, shipping address, telephone number, email address and payment or gift card information, and their privacy policies govern their use of your information.

If you download one of our Apps, it may be possible for the App to obtain your precise geolocation. If so, you may choose to permit the App to obtain such information. In this case, we will determine your zip code from the precise location data received from your mobile device. We do not store precise location data; we only store the zip code associated with the location.

Information You Provide About a Third Party: If you send someone else a communication from the Services (such as sending a gift or virtual gift card), we may collect information such as that person’s name, telephone number, email, and/or shipping address.

Automatically on the Site or App: We, or our service providers, may use cookies, web beacons/pixel tags, log files, JavaScript, and other technologies to collect Browsing and Device Information – certain non-personal information about visitors to our Site or App, users of our online services, and interactions with our emails and online advertisements, and to allow {{shop_name}} to keep track of analytics and certain statistical information. For example, we may collect information such as your browser type, operating system type or mobile device model, viewed webpages, links that are clicked, IP address mobile device identifier or other unique identifier, sites or apps visited before coming to our Site or App, the amount of time you spend viewing or using the Site or App, the number of times you return, or other click-stream or site usage data, emails we send that you open, forward, or click through to our Site or App. If you sign up for our text messaging program, cookies may be used to personalize your experience (e.g. send you personalized text messages such as shopping cart reminders). 

Collecting this information, and linking it with your personal information, helps us to tailor our Site or App and enhance your online shopping experience by saving your preferences while you are visiting a particular site, and to help identify Site or App features, promotions, advertisements, and offers that may be of particular interest to you and retarget online and mobile advertisements to you across computers or devices you may use. 

From Third-Party Sources: We may acquire information from other sources to update or supplement the information that you provide or that we collect automatically (such as information to validate or update your address or other Demographic Information), or when you connect with the company through a third party (including through social networks) based on your registration and privacy settings on those third-party sites.

Combination of Information: We may combine the information we receive from or about you, including information you provide to us and information we automatically collect through the Site or App, as well as information across other computers or devices that you use, with information we collect or receive about you from other online and offline sources, or from other third party sources.

Third-Party Analytics and Advertisements: We also may use third-party advertisements, analytics, and tracking tools to better understand who is using the Site or App, how people are using the Site or App, how to improve the effectiveness of the Services and related content, and to help us or those third parties serve more targeted advertising to you across the Internet. These third parties may use technology such as cookies, web beacons, pixel tags, log files, flash cookies, or other technologies to collect and store non-personal information. They may also combine information they collect from your interaction with the Site or App with the information they collect from other sources. We do not have access to, or control over, these third parties’ use of cookies or other tracking technologies.

Q: What are my Tracking Options?

A: Certain parts of the Site and App require cookies. By registering for and using the Services, you are consenting to the use of cookies. Because of the members-only nature of our Services, cookies are essential to the function of our websites and the provision of the Services. If you do not agree to the use of cookies, you cannot use the Services.  The following is a description of the four categories of cookies and examples of how we use them to provide you the Services:

  • Strictly Necessary Cookies– These cookies are essential to enable you to browse and use the functionality of a website and without them, the Services cannot be provided. We use these cookies, among other things, to recognize and maintain your logged-in status throughout your visit and manage your shopping cart.
  • Performance Cookies– These cookies collect information about how visitors use the Services, for example, pages that they visit and if they receive error messages. This information does not identify you individually and is used in the aggregate to improve our Services.
  • Functionality Cookies– These cookies allow us to remember certain choices you make about how you like to use the Services and provide you a more personalized experience, for example, your shipping country and currency preferences.
  • Targeting Cookies– These cookies are used to deliver online advertisements that are relevant to you and your interests and to measure the effectiveness of advertising campaigns. They may be placed on the Services by us or by our advertising partners with our permission. For more on targeting cookies and your ability to control their use, please see below.

Our system may not respond to Do Not Track requests or headers from some or all browsers. We may use cookies or other technologies to deliver more relevant advertising and to link data collected across other computers or devices that you may use.

To understand your choices for receiving more relevant advertising or to manage your settings, please review the information below:

To learn more about managing your privacy and storage settings and opting out from receiving third party advertiser cookies, you may visit the Network Advertising Initiative’s opt-out page at http://www.networkadvertising.org/managing/opt_out.asp and www.aboutads.info/choices and follow the instructions on how to opt-out.

If you wish to prevent your data from being used by Google Analytics, Google has developed the Google Analytics opt-out browser add-on available at https://tools.google.com/dlpage/gaoptout/.
In addition, information about cookies, including how to refuse cookies, can be found at: www.allaboutcookies.org.  On your mobile device, you may also adjust your privacy and advertising settings to control whether you want to receive more relevant advertising. 

We or our service providers may also use Flash cookies (also known as Local Stored Objects) or other similar technologies. A Flash cookie is a small data file placed on a computer using Adobe Flash or similar technology that may be built into your computer or downloaded or installed by you on your computer. We use these technologies to personalize and enhance your online experience, facilitate processes, and personalize and store your settings. Flash cookies may help our website visitors to, for example, set volume preference associated with a video experience, play games, and perform surveys. They help us improve our websites by measuring which areas are of greatest interest to customers. They may be recognized by other websites or by our marketing or business partners. Flash cookies are different from browser cookies and the cookie management tools provided by your browser may not remove Flash cookies. To learn how to manage privacy and storage settings for Flash cookies, visit http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html. If you disable Flash cookies or other similar technologies, please be aware that you may not have access to certain features and services that make your online experience more efficient and enjoyable.

Q: How does {{shop_name}} use the information collected?

A: {{shop_name}} may use the information we collect from and about you for any of the following purposes:

  • Contact Information and Personal Identifiers, and Payment and Commercial Information:
    • To validate, confirm, verify, deliver, install, and track your order (including to process payment card transactions, arrange for shipping, handle returns and refunds, maintain a record of the purchases you make, and contact you about your orders, including by telephone) or to service products you purchased from us.
    • To send you catalogs, information, newsletters, promotional materials, and other offerings from {{shop_name}} or, where permitted by applicable law, on behalf of our partners and affiliates.
    • To contact you when necessary or requested, including responding to your questions and comments and providing customer support.
  • Browsing Information and Data Analytics:
    • To enhance your online shopping experience, including as a way to recognize you and welcome you to the Site or App.
    • To provide you with customized Site or App content, targeted offers, promotions and advertising on the Site or App, through other third party sites or apps, or via email, text messages, or App push notifications that are offered by {{shop_name}} or other marketing partners that might be of interest to you.
    • To improve our sites, products/services, customer service, and customer shopping experience.
    • To use your data in an aggregated non-specific format for analytical and demographic purposes.
    • To protect the security or integrity of the Site and our business, such as by protecting against and preventing fraud, unauthorized transactions, claims and other liabilities, and managing risk exposure, including by identifying potential hackers and other unauthorized users.
  • Other Data:
    • As otherwise described to you at the point of data collection.

Q: What information does {{shop_name}} share with others?

A: {{shop_name}} may share personal information we collect from and about you in the following ways:

 Contact Information and Personal Identifiers, and Payment and Commercial Information: We use third-party service providers to perform certain services on our behalf when the information is necessary for them to perform their duties. These third-party service providers are prohibited from using personal information for any other purpose and are contractually required to comply with all applicable laws and requirements, which may include Payment Card Industry Data Security Standards if they are processing payments for {{shop_name}}.

Certain areas of the Services may be provided to you in association with service providers and third parties, such as companies that provide products and services, rewards programs, conduct joint sales programs, sweepstakes, promotional campaigns, and other jointly sponsored events. Such Services will identify the third party. If you elect to register for any products and/or services provided during the Services, you either will be providing your information to both {{shop_name}} and such third party, or {{shop_name}} might share your information directly with such third party for that third party to fulfill their products and our products and services directly with you.

{{shop_name}}:  We may share collected information within, {{shop_name}} LP’s affiliated companies, and any future additions to {{shop_name}}’s family of affiliated companies.

Other Third Parties: Where permitted by applicable law, {{shop_name}} may share your information with select partners, affiliates, and other third parties that we believe may have offers or be of interest to you.

Legal Disclosures; Safety: {{shop_name}} may transfer and/or disclose the information we receive from and about you to comply with a legal obligation; to provide information to law enforcement and other governmental authorities in accordance with applicable law, and when we believe in good faith that the law requires it. We also reserve the right to share information with legal authorities and other companies for fraud protection and credit risk reduction, to detect any technical or security vulnerabilities, to enforce our Terms of Use or other applicable policies, or to otherwise protect the rights, property, safety, or security of third parties, users of the Services, {{shop_name}}, or the public.

Sale of Business: During the normal course of our business, we may sell or purchase assets. If another entity acquires all or a part of {{shop_name}} or its family of affiliated companies, all or a portion of the information we have collected about you may be transferred to such entity. In addition, if any bankruptcy or reorganization proceeding is brought by or against {{shop_name}} or its family of affiliated companies, such information may be considered an asset of such company and may be sold or transferred to third parties. Should a sale or transfer occur, we will use reasonable efforts to try to require that the transferee use personally identifiable information provided through the Services in a manner that is consistent with this Privacy Policy.

Aggregate or Anonymous Non-Personal Information: We may also share or sell non-identifiable aggregate or anonymous information with our affiliates, agents, service providers, business partners, or other third parties for their marketing or analytics uses or for other lawful purposes. This type of non-identifiable and aggregate information cannot be used to identify you personally.

Q: How can I view, update or remove my information?

A: If you have registered for an account or made a purchase, you may view and update your account information by logging into the “Your Account” section of the Site or App with your email address and password. Once logged in, you can view or update your name, address, telephone number or email address. You can also contact our Customer Service Department via email at{{support_email}} to access or update any of this information.

You may also exercise your rights, subject to applicable laws, to request that we delete or restrict access to your personal data. We may need to retain data for legally permitted purposes and this will be explained to you if necessary. If you are a California resident, please refer to the “What are my California Privacy Rights?” section for additional information.

Q: What choices do I have about receiving communications from {{shop_name}}?

A: If you register for an account or make a purchase, you will automatically receive promotional emails and direct mail from {{shop_name}}. We provide our customers with the opportunity to “opt-out” of having their information used for purposes not directly related to placement, processing, fulfillment or delivery of product order. We provide you with the following options if you prefer to “opt-out” of receiving information or materials that we think may be of interest to you:

Electronic Promotional Offers: At all times, you have the option of “opting out” of receiving promotional emails from the sender only by clicking the “unsubscribe” link in any of the promotional emails you receive. In addition, if you have an online account, you may change your email preferences regarding email from us by logging into the “Your Account” section of the Site or App.

Direct Mail Promotional Offers: If you would like to be removed from our {{shop_name}} catalog mailing list, please contact a Customer Service representative by email to stop receiving paper catalogs.

Push Notifications: When you use the App, you may receive push notifications. If you prefer not to receive push notifications, you may adjust your settings on your mobile device to control whether you want to receive these alerts.

App Geolocation Information: When you use the App on your mobile device, you may choose not to share your geolocation information with us by adjusting the device’s location service settings.

Other Contact: In all cases, you may email us at{{support_email}}.

Q: What about children’s privacy?

A: Protecting children’s privacy is important to us, and the Site and App are not intended for children under the age of thirteen. We do not direct the Site or App to, nor do we knowingly collect any personal information from, such children. If you are not 18 or older, you are not authorized to use the Services. If {{shop_name}} learns that a child under the age of thirteen has provided personally identifiable information to the Site or App, it will use reasonable efforts to remove such information from its files.  Parents should be aware that there are parental control tools available online that you can use to prevent your children from submitting information online without parental permission or from accessing material that is harmful to minors.

Q: What about security?

A: We have taken certain physical, administrative, and technical steps to safeguard the information we collect from and about our customers and Site visitors. While we make every effort to help ensure the integrity and security of our network and systems, we cannot guarantee our security measures. When you enter sensitive information (such as credit card information) on our forms, we encrypt the transmission of that information using secure socket layer technology (SSL).

Q: For how long and where is my data stored?

A: Your personal information may be stored for as long as is reasonably necessary to perform the purposes listed under “How does {{shop_name}} use the information collected?”, as necessary for our legitimate business purposes, or as required or authorized by law.  Personal information that is no longer required to fulfill the identified purposes will be destroyed, erased, or made de-identified or anonymous.

Your personal information is subject to the laws of the United States. The servers and databases in which information may be stored may be located outside the country from which you accessed the Services and in a country where the data protection and other laws may differ from your country of residence. Your personal information may be disclosed in response to inquiries or requests from government authorities or to respond to judicial process in the countries in which we operate. You consent to any such cross-border transfer of your personal information.

Q: How does {{shop_name}} communicate changes to this Policy?

A: Any changes to our Privacy Policy will be posted here so that you will always know what information we gather, how we might use that information, and whether we may disclose it to anyone. Your continued use of the Site or App following the posting of changes to these terms will mean you accept these changes.

Q: Who do I contact if I have additional questions or concerns about this policy?  How do I lodge complaints?

A: We welcome you to reach out if you have any questions or concerns regarding our privacy practices. Please feel free to contact Customer Service via email at{{support_email}}. We are transparent about the ways in which we collect and use personal information and welcome your questions and concerns. If you have any concerns or complaints about the way we handle your personal information, please contact us at{{support_email}}. To the extent you believe we have not addressed your concerns or otherwise choose to do so, you have the right to lodge a complaint with a supervisory authority in the country where you reside and/or the United States. You may contact the US Federal Trade Commission regarding your concerns. For more information, please see https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc.  For all questions about unsubscribing, contact{{support_email}}. For privacy-related questions, contact{{support_email}}.